Main purpose of the role
Responsible for leading the Warehouse staff; Managing the operational activities within the Warehouse. Core responsibilities include – managing and improving the productivity and quality in assigned areas; ensuring compliance to relevant Standard Operating Procedures and Health and Safety rules; supporting the Operations Management Team in achieving operational targets.
Core Role Accountabilities
Performance
- Maintain an efficient operation to maximise productivity and reduce costs
- Suggest and implement improvements to ensure maximum efficiency
- Ensure that good practice is adopted and maintained so as to support the maintenance and improvement of quality standards, reducing the levels of product returns and customer complaints
- Generate ideas to allow greater throughput in the department
- Assist in the reduction of internal product damages
- To maximise staff utilisation
Leadership
- To demonstrate and foster a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports
- Lead and train staff in pursuit of operational targets and Company Values
- Encourage and motivate staff to reduce turnover and maximise potential
- Provide encouragement to team members, including communicating team goals and identifying areas for new/additional training.
- Able/willing to challenge/confront operatives
Inventory systems
- To familiarise and develop own knowledge of the WMS to an acceptable standard
- To train and develop the team so as to become efficient with the WMS
Administration
- Ensure all paperwork is completed accurately and to specific deadlines as required
- Responsible for query resolution relating to order and stock issues
- Responsible for producing Departmental reports
Communication
- Liaise with other Departments and Supervisors in relation to operational issues etc, to ensure efficient service and availability is provided at all times
- Communicate good housekeeping and operational standards throughout the warehouse team in general
- Listen to team members’ feedback and resolve any issues or conflicts through mediation or informal meeting
- Conduct team meetings to update members on best practices and continuing expectations
Health & Safety
- Ensure Health & Safety compliance at all times including wearing of PPE supplied
- Promote Health & Safety awareness throughout the warehouse environment
- Be aware of relevant risk assessments and Fire assessments
Other Duties
- Be aware of and follow Standard Operating Procedures
- Report to operational management any matters adversely affecting the protection of the company’s stocks and premises
- Assist when required with other functions within the warehouse operation, including managing other operational departments, as and when requested to do so
- Perform any other reasonable duties as the role and business dictates
- Support Warehouse Supervisor and perform Supervisory duties when Supervisor is absent or out of office