Dear Customer,
Animal welfare is at the centre of what we do and NVS is doing everything to support you and the animals under your care.
We want to reassure you that for the foreseeable future we will be maintaining our daily delivery service with the following temporary changes: order cut off is now 6:30pm although controlled drugs can still be ordered until 8:00pm.
The team are committed to supporting you during the current challenges and hope to return to normal service at the earliest opportunity. Thank you.
Martin Riley
MD – NVS
Following the changes to our delivery process announced earlier this week, we are now suspending the recycling of packaging for practices immediately, in order to reduce the risks to our employees.
We will continue to collect our plastic tote boxes but we will not be collecting any waste cardboard or packaging materials. We recognise this may cause some inconvenience, but I hope you understand that our duty of care to keep our employees safe is our top priority. We will update you at a later date when this is reinstated.
Danny Roberts
Director of Operations – NVS
We are committed to updating you on a regular basis with the steps that we are taking to ensure the health and safety of our employees and customers and to mitigate the risks regarding the supply of products.
We all have a responsibility to support the necessary changes and to act accordingly in putting them into action. We appreciate everything you have done to support us in the changes we have had to make over the last few weeks.
These are the areas of focus that we have been concentrating on and will be focusing on in the coming weeks ahead:
We are all aware of the new measures that the UK Government has implemented to try and combat the spread of Coronavirus to the UK population. It has been said many times that these are unprecedented times and I would have to agree.
I want to assure you that as an organisation we are in no doubt that people come first. We have, and will continue to act, on the best information that we can obtain in order to continue to mitigate risk thus protecting our people, our customers and their families.
In order to achieve this goal we are making the following changes to our working practices:
We remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of these changes and of our business as a whole.
Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.
Martin Riley – MD, National Veterinary Services
23 March 2020
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