Meet our Customer Excellence Manager:

Lisa Beardmore


Lisa Beardmore

I started in the warehouse picking and packing on a part–time basis as I was at college at the time. I then started full-time and worked in a number of roles at our original Fenton site.

Once we moved to the Talke site I spent a few years still in the Order Line team then I moved to Customer Services dealing with customer complaints and queries. I’m now one of the Customer Excellence Managers and have just completed my 30 year’ service!


Making sure that the team are happy and that customers get the best experience possible.

Knowing that you are helping people to provide a service to sick animals and know two days are ever the same.

It is the people that I work with, you form a relationship with them, and they become your extended family.

I like to watch sci- fi films, cooking and listening to music.

I love a good Sunday roast dinner.

Working for the same company for 30 years and most of all, my loving family.

Honest, Positive, Hard working.