Customer Excellence Manager

What’s your career to date?

I started in the warehouse picking and packing on a part–time basis as I was at college at the time. I then started full-time and worked in a number of roles at our original Fenton site.

Once we moved to the Talke site I spent a few years still in the Order Line team then I moved to Customer Services dealing with customer complaints and queries. I’m now one of the Customer Excellence Managers and have just completed my 30 year’ service!

What is most important to you in your job?

Making sure that the team are happy and that customers get the best experience possible.

What’s the best thing about working in the veterinary industry?

Knowing that you are helping people to provide a service to sick animals and know two days are ever the same.

What’s the best thing about working for National Veterinary Services?

It is the people that I work with, you form a relationship with them, and they become your extended family.

How do you relax?

I like to watch sci- fi films, cooking and listening to music.

What’s your favourite food?

I love a good Sunday roast dinner.

Describe yourself in three words

Honest, Positive, Hard working.