Customer Notice



Important Information 22nd September 2023

Controlled Drugs Requisition Forms

In order to remain compliant with the supply of Controlled Drugs, we have transferred our CD licence to the new premises. As of 31st October, we will only be able to process requests for controlled drugs that include our new address at Spitfire House and licence number.

Our new address is: National Veterinary Services, Spitfire House, Unit C250, Iron Place, Stoke on Trent, Staffordshire, ST1 5FG, United Kingdom

Requests showing the old licence number and Talke address cannot be legally processed.

To ensure a smooth transition, please download the Controlled Drugs Requisition Form by clicking here or use NVS Online which can create a bespoke prepopulated form for the items you require. Instructions on how to use NVS Online to create a CD order can be found here

Don’t forget to check your Shortage Report
The morning after you have placed your order, you will receive a customer shortage report. This report includes information about outstanding items from previous orders. This will help you keep track of any missing items and allow you to follow up with any necessary actions.

If you wish to set up a new email for this report, please send an email to, including your account number and the nominated email address.

Do we have your correct Email address for communications?
We have been sending out operational email communications to our customers over the last few weeks. We want to ensure that all our customers receive these critical messages and stay informed about our operations. If for any reason you believe that you have not received our communications, sign up using the form below.

We will ensure you are added to our database so that you receive all future email communications.

Thank you for your continued understanding and support, if you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.


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