Covid-19 (Coronavirus) Statement – Updated 11 May 2020

It’s been a little while since my last update and we, like most businesses, have been adapting to new ways of working to maintain our ability to provide the services and products you require to protect animal welfare.
We are entering week eight of lockdown and it is clear that while there have been limited suggested easing of the lockdown, we will be in this together for a little longer. As a company we are maintaining our vigilance in hygiene and social distancing and when we feel the time is right implement our phased return to work plan that will slowly bring our teams back into our offices and workplaces in a safe and controlled manner.
Working over the past eight weeks has been inspiring in the support that we have had from our staff, our manufacturers and you, our customers. This virus has been a game changer for the UK population in more ways than one. We as a company have enabled as many individuals as possible to work from home to ensure we maximise our ability to create a safe working environment for our frontline operational staff at our Distribution Centres.
Whilst making these changes to our working practices, we have maintained a full delivery service. We have been working hard to scale up and develop additional capabilities in our direct to the consumer delivery service via you our customer. This has been appreciated and utilised by practices who are running existing healthcare plans for pets under their care. We are expanding this service which is fully compliant with the Veterinary Medicines Regulations (VMR) guidelines WITHOUT the current relaxation that is in place and can assure you that this service will continue after the 31 May end date which is currently in place.
We are expecting a measured release of lockdown and hope that the Veterinary Profession will be one of the first to be “allowed” to resume a normal service to pet, horse owners and agricultural businesses. We will approach the next phase of the transition to normality with the same flexibility and adaptability as we have the crisis so far and are keen to hear if you foresee any problems that we may be able to help with.
Your Territory Manager is still available on the telephone and our Customer Excellence team remain fully operational and at your service to receive any feedback and ideas and orders that you have.
We have received many direct thank you messages and we’ve shared these with our staff, we appreciate all of you who have taken time to drop us a note or call our staff to pass on good wishes it certainly helps boost their morale so thank you.
As always we remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of our business as a whole.
Please keep safe and if you have any questions contact your Territory Manager or drop us an email at

Martin Riley – MD, National Veterinary Services

11 May 2020