COVID-19 Customer Communication - 19th July 2021

Further to the recent announcements from the government, there will be a change in the lockdown rules and guidelines and a relaxing of Anti-Covid measures in England from 19th July. Similarly, changes have also been announced in Wales and Scotland.

The latest guidelines from the government rely more heavily on individual choice of whether to wear a facemask and whether to adhere to social distancing. At the same time the government are leaving it up to individual businesses to set their own Anti-Covid policies and measures.

As a company we have taken the decision to keep our current Anti-Covid measures in place for the time being. This is to protect the health and wellbeing of both our customers and employees during the current Delta variant case rise and minimise the risk of staff having to self-isolate. We shall review this policy monthly, along with the latest government advice, feedback from customers and relax the measures when we feel it is appropriate to do so.

What this means for our customers:

  • Our drivers will continue to maintain a policy of doorstep deliveries, or just inside if the weather is inclement. Drivers will still need to ensure that the delivery has been received.
  • Drivers will continue to wear a face mask, maintain social distancing and be issued with hand sanitising gels for use between deliveries.
  • Our drivers will still be unable to take returnable cardboard waste and packaging from practices due to possible contamination of our drivers and their equipment.

Our Territory Managers continue to be available to support your business and are available for telephone and video contact. If you wish to see our Territory Managers in person this is now possible; they will maintain appropriate measures whilst visiting your practice such as mask wearing and social distancing.

It is important we consider the views and policies of our customers alongside the advice from the government when reviewing our own Covid policies in this ever-changing environment. We would very much welcome your feedback on how your practice is operating under the latest guidelines so we can continue to best support you as government restrictions ease. Please send your thoughts and feedback to

Martin Riley – MD, National Veterinary Services

July 2021