Covid-19 (Coronavirus) Statement – Updated 11 May 2020

Covid-19 (Coronavirus) Statement – Updated 11 May 2020

It’s been a little while since my last update and we, like most businesses, have been adapting to new ways of working to maintain our ability to provide the services and products you require to protect animal welfare.
 
We are entering week eight of lockdown and it is clear that while there have been limited suggested easing of the lockdown, we will be in this together for a little longer. As a company we are maintaining our vigilance in hygiene and social distancing and when we feel the time is right implement our phased return to work plan that will slowly bring our teams back into our offices and workplaces in a safe and controlled manner.
 
Working over the past eight weeks has been inspiring in the support that we have had from our staff, our manufacturers and you, our customers. This virus has been a game changer for the UK population in more ways than one. We as a company have enabled as many individuals as possible to work from home to ensure we maximise our ability to create a safe working environment for our frontline operational staff at our Distribution Centres.
 
Whilst making these changes to our working practices, we have maintained a full delivery service. We have been working hard to scale up and develop additional capabilities in our direct to the consumer delivery service via you our customer. This has been appreciated and utilised by practices who are running existing healthcare plans for pets under their care. We are expanding this service which is fully compliant with the Veterinary Medicines Regulations (VMR) guidelines WITHOUT the current relaxation that is in place and can assure you that this service will continue after the 31 May end date which is currently in place.
 
We are expecting a measured release of lockdown and hope that the Veterinary Profession will be one of the first to be “allowed” to resume a normal service to pet, horse owners and agricultural businesses. We will approach the next phase of the transition to normality with the same flexibility and adaptability as we have the crisis so far and are keen to hear if you foresee any problems that we may be able to help with.
 
Your Territory Manager is still available on the telephone and our Customer Excellence team remain fully operational and at your service to receive any feedback and ideas and orders that you have.
 
We have received many direct thank you messages and we’ve shared these with our staff, we appreciate all of you who have taken time to drop us a note or call our staff to pass on good wishes it certainly helps boost their morale so thank you.
 
As always we remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of our business as a whole.
 
Please keep safe and if you have any questions contact your Territory Manager or drop us an email at NVS.Enquiry@nvs-ltd.co.uk

Martin Riley – MD, National Veterinary Services

11 May 2020

Delivery and Ordering Update

Delivery and Ordering Update - 31 March 2020

Dear Customer,

Animal welfare is at the centre of what we do and NVS is doing everything to support you and the animals under your care.

We want to reassure you that for the foreseeable future we will be maintaining our daily delivery service with the following temporary changes: order cut off is now 6:30pm although controlled drugs can still be ordered until 8:00pm.

The team are committed to supporting you during the current challenges and hope to return to normal service at the earliest opportunity.  Thank you.

Martin Riley
MD – NVS

Changes to NVS Recycling Service

Changes to NVS Recycling Service - 26 March 2020

Following the changes to our delivery process announced earlier this week, we are now suspending the recycling of packaging for practices immediately, in order to reduce the risks to our employees.

We will continue to collect our plastic tote boxes but we will not be collecting any waste cardboard or packaging materials. We recognise this may cause some inconvenience, but I hope you understand that our duty of care to keep our employees safe is our top priority. We will update you at a later date when this is reinstated.

Danny Roberts
Director of Operations – NVS

Please get your order in before 6:30pm

Important Changes to our Delivery Procedure and Ordering Times

We are committed to updating you on a regular basis with the steps that we are taking to ensure the health and safety of our employees and customers and to mitigate the risks regarding the supply of products.

We all have a responsibility to support the necessary changes and to act accordingly in putting them into action.  We appreciate everything you have done to support us in the changes we have had to make over the last few weeks.

These are the areas of focus that we have been concentrating on and will be focusing on in the coming weeks ahead:

  • The welfare and safety of our staff and customers
  • The continuation of the supply of medicines and veterinary diagnostic services to the UK veterinary market

We are all aware of the new measures that the UK Government has implemented to try and combat the spread of Coronavirus to the UK population. It has been said many times that these are unprecedented times and I would have to agree.

I want to assure you that as an organisation we are in no doubt that people come first. We have, and will continue to act, on the best information that we can obtain in order to continue to mitigate risk thus protecting our people, our customers and their families.

In order to achieve this goal we are making the following changes to our working practices:

  • There are now a significant number of practices who are not allowing clients across their practice threshold. In compliance with this and to further protect our drivers and your staff we are making a small change to our delivery process. From Tuesday 24 March our drivers will leave our deliveries at the doorstep and not cross the threshold (or minimally cross the threshold) to reduce any potential contact. We will adapt our process and continue to comply with our legislative (legal) requirements. Your Driver will have more information on what you need to do to implement these changes.
  • Please be aware that there may be times when you do not see your regular driver, we are doing everything we can to maintain our deliveries but we have to ensure that driver safety is maintained and this may mean using temporary workers or changing drivers’ routes.
  • In order to ensure that we continue to provide a regular and high level of service we ask that you bring forward your order deadline from 8pm to 6.30pm for the foreseeable future. This will help us to manage the volumes and reduce any delays to your deliveries the next day. This will not affect ordering of Controlled Drugs which will be kept at an 8:00pm deadline.
  • You will receive more details on these changes from your delivery driver, from our Customer Services team and they are available on the secure area of our website at nvsweb.co.uk

We remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of these changes and of our business as a whole.

Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.

Martin Riley – MD, National Veterinary Services

23 March 2020

Important changes to your deliveries

Important Changes to our Delivery Procedure and Ordering Times

We are committed to updating you on a regular basis with the steps that we are taking to ensure the health and safety of our employees and customers and to mitigate the risks regarding the supply of products.

We all have a responsibility to support the necessary changes and to act accordingly in putting them into action.  We appreciate everything you have done to support us in the changes we have had to make over the last few weeks.

These are the areas of focus that we have been concentrating on and will be focusing on in the coming weeks ahead:

  • The welfare and safety of our staff and customers
  • The continuation of the supply of medicines and veterinary diagnostic services to the UK veterinary market

We are all aware of the new measures that the UK Government has implemented to try and combat the spread of Coronavirus to the UK population. It has been said many times that these are unprecedented times and I would have to agree.

I want to assure you that as an organisation we are in no doubt that people come first. We have, and will continue to act, on the best information that we can obtain in order to continue to mitigate risk thus protecting our people, our customers and their families.

In order to achieve this goal we are making the following changes to our working practices:

  • There are now a significant number of practices who are not allowing clients across their practice threshold. In compliance with this and to further protect our drivers and your staff we are making a small change to our delivery process. From Tuesday 24 March our drivers will leave our deliveries at the doorstep and not cross the threshold (or minimally cross the threshold) to reduce any potential contact. We will adapt our process and continue to comply with our legislative (legal) requirements. Your Driver will have more information on what you need to do to implement these changes.
  • Please be aware that there may be times when you do not see your regular driver, we are doing everything we can to maintain our deliveries but we have to ensure that driver safety is maintained and this may mean using temporary workers or changing drivers’ routes.
  • In order to ensure that we continue to provide a regular and high level of service we ask that you bring forward your order deadline from 8pm to 6.30pm for the foreseeable future. This will help us to manage the volumes and reduce any delays to your deliveries the next day. This will not affect ordering of Controlled Drugs which will be kept at an 8:00pm deadline.
  • You will receive more details on these changes from your delivery driver, from our Customer Services team and they are available on the secure area of our website at nvsweb.co.uk

We remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of these changes and of our business as a whole.

Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.

Martin Riley – MD, National Veterinary Services

23 March 2020

Covid-19 (Coronavirus) Statement – Updated 23 March 2020

Covid-19 (Coronavirus) Statement – Updated 23 March 2020

We are committed to updating you on a regular basis with the steps that we are taking to ensure the health and safety of our employees and customers and to mitigate the risks regarding the supply of products.

We all have a responsibility to support the necessary changes and to act accordingly in putting them into action.  We appreciate everything you have done to support us in the changes we have had to make over the last few weeks.

These are the areas of focus that we have been concentrating on and will be focusing on in the coming weeks ahead:

  • The welfare and safety of our staff and customers
  • The continuation of the supply of medicines and veterinary diagnostic services to the UK veterinary market

We are all aware of the new measures that the UK Government has implemented to try and combat the spread of Coronavirus to the UK population. It has been said many times that these are unprecedented times and I would have to agree.

I want to assure you that as an organisation we are in no doubt that people come first. We have, and will continue to act, on the best information that we can obtain in order to continue to mitigate risk thus protecting our people, our customers and their families.

In order to achieve this goal we are making the following changes to our working practices:

  • There are now a significant number of practices who are not allowing clients across their practice threshold. In compliance with this and to further protect our drivers and your staff we are making a small change to our delivery process. From Tuesday 24 March our drivers will leave our deliveries at the doorstep and not cross the threshold (or minimally cross the threshold) to reduce any potential contact. We will adapt our process and continue to comply with our legislative (legal) requirements. Your Driver will have more information on what you need to do to implement these changes.
  • Please be aware that there may be times when you do not see your regular driver, we are doing everything we can to maintain our deliveries but we have to ensure that driver safety is maintained and this may mean using temporary workers or changing drivers’ routes.
  • In order to ensure that we continue to provide a regular and high level of service we ask that you bring forward your order deadline from 8pm to 6.30pm for the foreseeable future. This will help us to manage the volumes and reduce any delays to your deliveries the next day. This will not affect ordering of Controlled Drugs which will be kept at an 8:00pm deadline.
  • You will receive more details on these changes from your delivery driver, from our Customer Services team and they are available on the secure area of our website at nvsweb.co.uk

We remain committed to delivering excellence and innovation in animal health and wish to thank you for your support of these changes and of our business as a whole.

Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.

Martin Riley – MD, National Veterinary Services

23 March 2020

Covid-19 Statement – Updated 11 March 2020

Covid-19 (Coronavirus) Statement – Updated 11 March 2020

We have been monitoring the situation closely with regard to Covid-19 (Coronavirus) and have been taking appropriate steps to ensure the health and safety of our employees and customers and to mitigate any risk regarding supply of products.

There are two aspects to the current Coronavirus situation:

  • The welfare and safety of our staff and customers.
  • The continuation of the supply of medicines to the UK veterinary market – either through the risk of coronavirus affecting our own workforce or the supply of products due to any number of reasons, including shortage of products or components required for manufacture of products and packaging.

The welfare and safety of our staff and customers

We are following advice from the Government and Public Health England and monitoring the agreed phases of the Government Plan – which is currently in ‘Contain’ stage.

Through this we have already been active in implementing measures to mitigate the risk of the spread of the virus including issuing drivers and staff with hand cleansing measures and ensuring that good personal hygiene (particularly the hand washing message) is maintained across our offices and depots.

Additionally, we have stepped up cleaning in key areas of the company such as canteens and social areas. We will adapt these measures if and when the UK enters the ‘Delay’ stage.

The continuation of the supply of medicines to the UK veterinary market

We are already experiencing some shortages in key product areas that are linked to the care of the human population, such as face masks and hand sanitisation products. We are doing everything that we can to mitigate shortages of these products as the day to day supply situation changes rapidly.

Due to the situation changing rapidly we have had to take steps that include:

  • Rationing on certain restricted items.
  • Only existing NVS customers are able to order these restricted items.
  • You will be informed of items that are ‘out of stock’ and if so, these items cannot be ordered.
  • Our teams may highlight alternative products that are available.

On a positive note, there are often alternative product choices that we’ve managed to secure. We continue to work with our supply chain partners and manufacturers to ask for their risk assessments and potential areas for concern in terms of future product supply.

We remain committed to delivering excellence and innovation in animal health and will keep you updated with any information as the situation develops.

Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.

Martin Riley – MD, National Veterinary Services

11 March 2020

Covid-19 Statement – Updated 19 March 2020

Covid-19 (Coronavirus) Statement – Updated 19 March 2020

Firstly, I hope you are all safe and well during this difficult time.

I just wanted to update you on a regular basis with steps we continue to take with regard to Covid-19 (Coronavirus) to ensure the health and safety of our employees and customers and to mitigate any risk regarding supply of products.

The welfare and safety of our staff and customers

Following the advice from the Government earlier this week we have taken swift action to enable many of our employees to work remotely. We have implemented non-essential business travel and we are adapting to these changes throughout the business to continue to deliver the services that you expect from us. Our Sales Team are very much available to support your practice. Part of that support may entail a different method of contact and it would be appreciated if you are able to engage with them via telephone or video conferencing.

We are also looking after those who are still working in our depots and our warehouse and we’ve taken further action including applying social distancing and increased cleaning.

We continue to maintain our deliveries through our driver network across the UK and we are taking precautions and working with our customers to mitigate any risk.  

The continuation of the supply of medicines and veterinary diagnostic services to the UK veterinary market

We are doing everything that we can to mitigate shortages of products as the day to day supply situation changes rapidly.

Due to the rapidly changing situation we have had to take steps that include:

  • Rationing on certain restricted items.
  • You will be informed of items that are ‘out of stock’.
  • Our teams may highlight alternative products that are available.

We have also seen a sharp increase in product orders and this unprecedented demand has resulted in some delays to deliveries, we apologise to any of our customers affected by this but be assured our deliveries are continuing. Our team will communicate with you direct if your deliveries are affected.

We continue to work with our supply chain partners and manufacturers to ask for their risk assessments and potential areas for concern in terms of future product supply.

We remain committed to delivering excellence and innovation in animal health and will keep you updated with any information as the situation develops.

Our online ordering portal – www.nvsonline.co.uk – will also include up to date information on product availability. If you are not yet registered please contact our team on it.support@nvs-ltd.co.uk or 01782 771122.

Martin Riley – MD, National Veterinary Services

19 March 2020

Covid-19 Statement – Updated 4 March 2020

Covid-19 (Coronavirus) Statement - 4 March 2020

We have been monitoring the situation closely with regards to Covid-19 (Coronavirus) and have been taking appropriate steps to ensure the health and safety of our employees and customers and to mitigate any risk regarding supply of products.  

 

There are two aspects to the current Coronavirus situation: 

  • The welfare and safety of our staff and customers.
  • The continuation of the supply of medicines to the UK veterinary market – either through the risk of coronavirus affecting our own workforce othe supply of products due to any number of reasons, including shortage of products or components required for manufacture of products and packaging. 

The welfare and safety of our staff and customers 

We have already been active in implementing measures to mitigate the risk of the spread of the virus including issuing drivers and staff with hand cleansing measures and ensuring that good personal hygiene is highlighted. Additionally, thorough cleaning is undertaken in key areas of the company such as canteens and social areas. 

The continuation of the supply of medicines to the UK veterinary market 

We have contacted our supply chain partners and manufacturers to ask for their risk assessments and potential areas for concern in terms of product supply and will continue to work with them to try to identify the most challenged areas of supply.  

On a positive note, in many cases, there are often alternative product choices and we can supply these to provide continuity of care. 

We are already experiencing some shortages in key product areas that are linked to the care of the human population, such as masks and paracetamol, and are doing everything that we can to mitigate shortages in these areas. 

We remain committed to delivering excellence and innovation in animal health and will keep you updated with any information as the situation develops. 

Martin Riley – MD, National Veterinary Services  

4 March 2020