It’s over 3 weeks since my last communication and a lot of additional change and advice has been issued, both Nationally and locally, in relation to the Coronavirus outbreak. The measured easement of lockdown has started, and we have seen steady growth in the order volumes that we are receiving (thank you !). With the warm weather the flea season is well underway and the Ectoparaciticide category in particular is showing increased volumes. The return to vaccination seems to be a little slower with seemingly fewer patients crossing thresholds. That coupled with additional distancing and other covid measures within practices is resulting in fewer clients per hour seen, and fewer operations being performed than pre-covid.
We continue to focus on keeping our staff and customers safe by re-iterating the hygiene and social distancing protocols that have been successful thus far. As our numbers and volumes of deliveries are increasing, we have taken the decision to ask all of our delivery drivers to wear a face covering and gloves and importantly maintain the social distancing rules of 2m. This is consistent with the government guidelines on travel on public transport and will come into full effect on the 15th June. Regular handwashing is still an essential task, and in addition, all of our Drivers have been issued with our Select Hypochlorous sprays which they are using before and after every delivery. Our drivers will continue to drop at the door or just inside if the weather is inclement, but we still have to ensure that the delivery has been received and again, I thank you for adapting your working practices to allow this to happen on a daily basis.
At NVS, NWL and VetIT we remain fully operational to service your needs however I wanted to give a polite reminder of a small change we have made, due to the Covid_19 pandemic, which is our ability to take returnable cardboard waste and packaging from practices. After careful consideration and advice, we consider that this is an unnecessary risk that could lead to contamination of our Drivers and their equipment so until further notice this part of our service will not be available. I appreciate that alternative methods of disposal will have to be found and I apologise if this causes any inconvenience.
You may be interested to know that, in addition to serving the veterinary profession, we have been able to make a small contribution to the PPE supply to local hospitals where they have had a shortage and we have had adequate stocks to be able to help out. We hear on a regular basis of practices and individuals who have gone the extra mile for their clients or family and friends, and it inspires us to continually assess how we can do more to be “good citizens” throughout this crisis.
If you have any amazing stories and want to give them a “shout out” please send them into NVS.Enquiry@nvs-ltd.co.uk and we will publish them on National Veterinary Services Limited website www.nvsweb.co.uk in the coming weeks.
Finally, a little reminder that our Territory Managers are all working to maintain our service and are available for telephone or video contact. We are not rushing to send our teams out to visit customers and will continue to follow government guidelines with respect to essential travel. We will also be guided by you and enable visits to practices when appropriate. While we look forward to starting to visit with you in the future please do not hesitate to contact us on the phone in the meantime.
Martin Riley – MD, National Veterinary Services
9 June 2020